Service

Data and AI Data and AI

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With rising demand, the cost-of-living crisis, and broader geopolitical instability, it’s clear we need to adopt new approaches to build trust in the government’s ability to use modern technology effectively.

Our award-winning user experience for citizens. Now entering the age of Personal Government.

Our award-winning user experience for citizens. Now entering the age of Personal Government.

Our award-winning user experience for citizens. Now entering the age of Personal Government.

Our award-winning user experience for citizens. Now entering the age of Personal Government.

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We only take on challenges that come with a 'why' we believe in, and we do what it takes
to stay aligned with it from start to finish. We only take on challenges that come with a
'why' we believe in, and we do what it takes to stay aligned with it from start to finish.

The doom loop of rising costs and stagnant productivity

 

Many of us feel that our local public services are facing significant challenges. At the more trivial end, my street isn’t swept as often, and I’m now paying for garden waste collection for the first time. However, a much more serious issue is the lack of coordination between health and social care services, which I experienced last year. This almost led to my dad being critically neglected, had I not been there to join the dots between different agencies.
As we approach the Autumn Budget and 2025 Spending Review, the pressure on public services has never been greater.
Local authorities are grappling with severe financial strain, driven by inflation, wage pressures, and increasing demand for services. The financial sustainability of many councils is at risk, with some already reliant on exceptional financial support from Central Government. The “Place-Based Public Service Budgets” report published by New Local earlier this year highlighted issues like fragmented funding, short-term crisis management, and a lack of coordination between services. These problems make it tough for local authorities to deliver effective, long-term solutions for their communities.

EC2

We are contributing to the development of a strategic European Command and Control (C2) System to satisfy the needs of a future fully operational EU headquarters. It intends to enhance and further develop the Military Planning and Conduct Capability (MPCC) of the EEAS towards a true strategic EU headquarters, covering a variety of military operations. It will be a critical enabler for operations and missions under the Common Security and Defence Policy (CSDP). It will provide the EU with a multi-domain command and control (C2) solution, enabling centralisation of all operational capabilities in a single access point.

 

EC2

We are contributing to the development of a strategic European Command and Control (C2) System to satisfy the needs of a future fully operational EU headquarters. It intends to enhance and further develop the Military Planning and Conduct Capability (MPCC) of the EEAS towards a true strategic EU headquarters, covering a variety of military operations. It will be a critical enabler for operations and missions under the Common Security and Defence Policy (CSDP). It will provide the EU with a multi-domain command and control (C2) solution, enabling centralisation of all operational capabilities in a single access point.

 

EC2

We are contributing to the development of a strategic European Command and Control (C2) System to satisfy the needs of a future fully operational EU headquarters. It intends to enhance and further develop the Military Planning and Conduct Capability (MPCC) of the EEAS towards a true strategic EU headquarters, covering a variety of military operations. It will be a critical enabler for operations and missions under the Common Security and Defence Policy (CSDP). It will provide the EU with a multi-domain command and control (C2) solution, enabling centralisation of all operational capabilities in a single access point.

 

EC2

We are contributing to the development of a strategic European Command and Control (C2) System to satisfy the needs of a future fully operational EU headquarters. It intends to enhance and further develop the Military Planning and Conduct Capability (MPCC) of the EEAS towards a true strategic EU headquarters, covering a variety of military operations. It will be a critical enabler for operations and missions under the Common Security and Defence Policy (CSDP). It will provide the EU with a multi-domain command and control (C2) solution, enabling centralisation of all operational capabilities in a single access point.

 

Are we ready for data driven innovation?

The doom loop of rising costs and stagnant productivity

Many of us feel that our local public services are facing significant challenges. At the more trivial end, my street isn’t swept as often, and I’m now paying for garden waste collection for the first time. However, a much more serious issue is the lack of coordination between health and social care services, which I experienced last year. This almost led to my dad being critically neglected, had I not been there to join the dots between different agencies.
As we approach the Autumn Budget and 2025 Spending Review, the pressure on public services has never been greater.
Local authorities are grappling with severe financial strain, driven by inflation, wage pressures, and increasing demand for services. The financial sustainability of many councils is at risk, with some already reliant on exceptional financial support from Central Government. The “Place-Based Public Service Budgets” report published by New Local earlier this year highlighted issues like fragmented funding, short-term crisis management, and a lack of coordination between services. These problems make it tough for local authorities to deliver effective, long-term solutions for their communities.

Two column content headline goes here.

Digitalizing the public sector allows us to create a seamless society that works in favor of its citizens – a system that actively makes people’s lives better rather than burdens them with frustrating administration and endless form-filling.

Step 01 - Understand the challenge

Step 01 - Understand the challenge

Step 01 - Understand the challenge

Step 01 - Understand the challenge

Step 01 - Understand the challenge

Step 01 - Understand the challenge

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Download the Voice Bot specification sheet

Are we ready for data driven innovation?

The doom loop of rising costs and stagnant productivity

Many of us feel that our local public services are facing significant challenges. At the more trivial end, my street isn’t swept as often

Three column content headline goes here

We only take on challenges that come with a 'why' we believe in, and we do what it takes
to stay aligned with it from start to finish. We only take on challenges that come with a
'why' we believe in, and we do what it takes to stay aligned with it from start to finish.

Show all

Are we ready for data driven innovation?

The doom loop of rising costs and stagnant productivity

Many of us feel that our local public services are facing significant challenges. At the more trivial end, my street isn’t swept as often, and I’m now paying for garden waste collection for the first time. However, a much more serious issue is the lack of coordination between health and social care services, which I experienced last year. This almost led to my dad being critically neglected, had I not been there to join the dots between different agencies.
As we approach the Autumn Budget and 2025 Spending Review, the pressure on public services has never been greater.
Local authorities are grappling with severe financial strain, driven by inflation, wage pressures, and increasing demand for services. The financial sustainability of many councils is at risk, with some already reliant on exceptional financial support from Central Government. The “Place-Based Public Service Budgets” report published by New Local earlier this year highlighted issues like fragmented funding, short-term crisis management, and a lack of coordination between services. These problems make it tough for local authorities to deliver effective, long-term solutions for their communities.

Service

Strategy and Transformation

Industry

Government Citizen-Centric Personalized Digital Government

Accessing public services can be confusing and time-consuming. Information is buried in complex jargon, multiple office visits are required for different services, applications often demand signed hard copies of documents, and user experiences are inconsistent across departments. People might have put up with this before (though not without complaint)—but in an age of personalized private sector attentiveness, they expect the same from their public services as well. They want their tax dollars’ worth reflected in the level of attention they receive as citizens.

    Article
    by Nortal

    How a digital platform opens the door for value-added personalized public services

    Accessing public services can be confusing and time-consuming. Information is buried in complex jargon, multiple office visits are required for different services, applications often demand signed hard copies of documents, and user experiences are inconsistent across departments. People might have put up with this before (though not without complaint)—but in an age of personalized private sector attentiveness, they expect the same from their public services as well. They want their tax dollars’ worth reflected in the level of attention they receive as citizens.

    Are we ready for data driven innovation?

    The doom loop of rising costs and stagnant productivity

    Many of us feel that our local public services are facing significant challenges. At the more trivial end, my street isn’t swept as often, and I’m now paying for garden waste collection for the first time. However, a much more serious issue is the lack of coordination between health and social care services, which I experienced last year. This almost led to my dad being critically neglected, had I not been there to join the dots between different agencies.
    As we approach the Autumn Budget and 2025 Spending Review, the pressure on public services has never been greater.
    Local authorities are grappling with severe financial strain, driven by inflation, wage pressures, and increasing demand for services. The financial sustainability of many councils is at risk, with some already reliant on exceptional financial support from Central Government. The “Place-Based Public Service Budgets” report published by New Local earlier this year highlighted issues like fragmented funding, short-term crisis management, and a lack of coordination between services. These problems make it tough for local authorities to deliver effective, long-term solutions for their communities.

    Are we ready for data driven innovation?

    The doom loop of rising costs and stagnant productivity

    Many of us feel that our local public services are facing significant challenges. At the more trivial end, my street isn’t swept as often, and I’m now paying for garden waste collection for the first time. However, a much more serious issue is the lack of coordination between health and social care services, which I experienced last year. This almost led to my dad being critically neglected, had I not been there to join the dots between different agencies.
    As we approach the Autumn Budget and 2025 Spending Review, the pressure on public services has never been greater.
    Local authorities are grappling with severe financial strain, driven by inflation, wage pressures, and increasing demand for services. The financial sustainability of many councils is at risk, with some already reliant on exceptional financial support from Central Government. The “Place-Based Public Service Budgets” report published by New Local earlier this year highlighted issues like fragmented funding, short-term crisis management, and a lack of coordination between services. These problems make it tough for local authorities to deliver effective, long-term solutions for their communities.

    Are we ready for data driven innovation?

    The doom loop of rising costs and stagnant productivity

    Many of us feel that our local public services are facing significant challenges. At the more trivial end, my street isn’t swept as often, and I’m now paying for garden waste collection for the first time. However, a much more serious issue is the lack of coordination between health and social care services, which I experienced last year. This almost led to my dad being critically neglected, had I not been there to join the dots between different agencies.
    As we approach the Autumn Budget and 2025 Spending Review, the pressure on public services has never been greater.
    Local authorities are grappling with severe financial strain, driven by inflation, wage pressures, and increasing demand for services. The financial sustainability of many councils is at risk, with some already reliant on exceptional financial support from Central Government. The “Place-Based Public Service Budgets” report published by New Local earlier this year highlighted issues like fragmented funding, short-term crisis management, and a lack of coordination between services. These problems make it tough for local authorities to deliver effective, long-term solutions for their communities.

    A holistic view of the
    customer experience

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    Data & analytics

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    We craft customer experiences strategies using:

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    Data & analytics

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    We craft customer experiences strategies using:

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    Data & analytics

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    We craft customer experiences strategies using:

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    Data & analytics